Introducing CheckinAsyst and TrustVideo

At RRHC, we believe in transparency. That’s why we’d like to inform you about our transition to new software: CheckinAsyst and TrustVideo.

The best part is that these changes will NOT affect our services or the excellent care you receive! You can still complete your check-in on your mobile phone, tablet, or computer, and make secure payments online. Telehealth visits have now become even more accessible and easy to do! AND depending on your communication preferences, you will receive voice appointment reminders in addition to emails and texts!

​CheckinAsyst
Our new digital patient intake solution, CheckinAsyst, is designed to improve the quality of patient experience and maximize efficiency at our practice. Now, when you make an appointment, you’ll receive a check-in notification email and/or text, depending on your communication preferences. Please note, you do NOT need to complete both. ​

Check-In Notification Email
If you receive a check-in notification email, the sender will be "[email protected]". If you don’t receive the email in your inbox, check your junk or spam folder. 

When you open the email, you'll see an invitation to pre-register for your appointment:

Upon clicking, "Pre-register", you'll be prompted to enter your name and date of birth. Once you have entered in your information, click "Complete paper work":

Once you have completed the questionnaire, you'll be prompted to review and confirm your answers and sign the forms:

After signing, you'll be prompted to pay any balance e.g. copay (if applicable). *PLEASE NOTE, if you have an outstanding balance, you will not be able to complete check-in until you pay OR select, "Pay at Clinic":

You'll then be thanked for registering and instructed to meet with the receptionist, which you will do upon arrival:​

Check-In Notification Text Message
Once again, if you have already completed the pre-registration via email, then you can ignore the text message. The check-in notification text message will be sent from 1-866-471-5598 (you may want to save the number as CheckinAsyst). You should receive a text similar to the one below:

Upon clicking the link, you'll be prompted to enter your name and date of birth. After entering your information, tap "Complete paper work":

Once you have completed the questionnaire, you'll be prompted to review and confirm your answers and sign the forms:

After signing, you'll be prompted to pay any balance e.g. copay (if applicable). *PLEASE NOTE, if you have an outstanding balance, you will not be able to complete check-in until you pay OR select, "Pay at Clinic":

You'll then be thanked for registering and instructed to meet with the receptionist, which you will do upon arrival:

That's it! You have successfully pre-registered for your appointment! No worries if you unable to pre-register or don’t have a cell phone or personal device. Just like before, you can check in upon arrival using one of our devices. If you need to cancel or reschedule your appointment, please contact the respective RRHC location.

Also, you may get a duplicate appointment reminder from the previous check-in system we were using - please just ignore it.

TrustVideo
TrustVideo, powered by Let’s Talk Interactive, connects patients to providers, allowing them to offer healthcare services and consultations remotely. Once the transition is complete, TrustVideo will be hosting all RRHC telehealth visits.

Completing Registration
As with an in-person visit, you'll need to complete the necessary registration forms before your telehealth appointment. Please review the steps listed above for more details.

TrustVideo Email Invite
After you have completed registration, you'll receive another email from "[email protected]". Upon opening the email, you'll see several options, "Yes, I can attend", "No, I cannot attend", or "Connect with .....":

By selecting "Yes, I can attend" or "Connect with .....", you'll be directed to the TrustVideo dashboard:

The dashboard allows you to manage your appointment, view the details, and, if it is time for your appointment, you'll be able to initiate the video chat by clicking, "Launch session". To reschedule or cancel the appointment, you can click the three vertical dots:

Upon clicking "Launch session", you'll be asked to give TrustVideo permission to access your device's camera and mic. Please make sure to select "Allow" or else you will not be able to do the telehealth visit:

Once the telehealth visit is over, you can leave the video chat and exit out of the web browser. 

That's All Folks
And there you have it! As always, don't hesitate to reach out to us with any questions - we're happy to help!